“對不起(qi)，客(ke)(ke)服(fu)(fu)正忙(mang)請稍(shao)后(hou)……”、“您已進入隊列，等(deng)(deng)待人數(shu)20人，請您耐(nai)心等(deng)(deng)待……”。當客(ke)(ke)戶(hu)想要咨詢時，得到的(de)回應都(dou)是請等(deng)(deng)待，客(ke)(ke)戶(hu)的(de)耐(nai)心也會慢慢流(liu)失。所(suo)以(yi)，快速響應是企業提(ti)供質(zhi)量(liang)服(fu)(fu)務的(de)第一步。企業線上營銷渠(qu)道多(duo)種多(duo)樣，客(ke)(ke)服(fu)(fu)需要逐個平臺(tai)查看(kan)消(xiao)息，消(xiao)耗時間多(duo)且響應速度慢。若(ruo)能夠將(jiang)各(ge)渠(qu)道統一接(jie)(jie)入一個平臺(tai)，便(bian)可快速提(ti)升對話(hua)接(jie)(jie)通速度，減少(shao)客(ke)(ke)戶(hu)等(deng)(deng)待時間。客(ke)(ke)服(fu)(fu)依托快捷回復、智能聯想話(hua)術(shu)、知識庫檢索等(deng)(deng)功能，以(yi)快的(de)速度解決客(ke)(ke)戶(hu)問題。對客(ke)(ke)戶(hu)的(de)過(guo)往購(gou)買產品、金額(e)、復購(gou)能力、年齡、城市、消(xiao)費(fei)力進行畫(hua)像(xiang)沉淀。深圳ai智能外呼

所以(yi)，客(ke)(ke)服(fu)就更要(yao)(yao)積極加(jia)入數(shu)(shu)(shu)字(zi)(zi)化(hua)轉型，從改變觀(guan)念，建立新(xin)客(ke)(ke)服(fu)理念開始。其(qi)次要(yao)(yao)培(pei)養(yang)(yang)既懂(dong)客(ke)(ke)戶(hu)(hu)服(fu)務(wu)，又(you)有數(shu)(shu)(shu)字(zi)(zi)化(hua)素養(yang)(yang)的(de)數(shu)(shu)(shu)字(zi)(zi)人才，打造懂(dong)服(fu)務(wu)的(de)數(shu)(shu)(shu)字(zi)(zi)人才培(pei)養(yang)(yang)機制。把(ba)客(ke)(ke)戶(hu)(hu)服(fu)務(wu)嵌入企業經營的(de)每個環節，加(jia)強客(ke)(ke)戶(hu)(hu)服(fu)務(wu)數(shu)(shu)(shu)據(ju)資源(yuan)的(de)整合(he)使用，助(zhu)力市場(chang)發展(zhan)。只有和(he)數(shu)(shu)(shu)字(zi)(zi)化(hua)戰略發展(zhan)方向一致，客(ke)(ke)戶(hu)(hu)服(fu)務(wu)才會(hui)迎來(lai)更大的(de)發展(zhan)。在(zai)生活中，如果想要(yao)(yao)高(gao)效的(de)溝通，常見的(de)做法就是發起視頻(pin)通話。利用微信或(huo)是視頻(pin)會(hui)議軟件，可以(yi)實(shi)現跨距離的(de)“面(mian)對面(mian)”交(jiao)互。但是，在(zai)溝通需求多(duo)(duo)，需要(yao)(yao)快速處理問題的(de)客(ke)(ke)服(fu)場(chang)景下(xia)，應用多(duo)(duo)的(de)還是電話和(he)文字(zi)(zi)交(jiao)流。北京ai智能外(wai)呼(hu)(hu)所以(yi)，提高(gao)外(wai)呼(hu)(hu)轉化(hua)率的(de)第(di)一步就是要(yao)(yao)篩(shai)選相(xiang)對精細的(de)外(wai)呼(hu)(hu)用戶(hu)(hu)池，以(yi)質(zhi)取勝。

對(dui)于一(yi)些追(zhui)求(qiu)更多(duo)品質(zhi)、更靈(ling)活對(dui)話的(de)企業來說，甚至可以在知識庫(ku)中設(she)置(zhi)閑聊模塊，增加(jia)機器(qi)人(ren)的(de)靈(ling)活性及(ji)趣(qu)味。外呼流程可以走到(dao)結束(shu)語(yu)，已經可以算是一(yi)次成功的(de)客(ke)(ke)(ke)戶(hu)(hu)語(yu)音交互了(le)(le)。一(yi)般結束(shu)語(yu)可以設(she)置(zhi)為“感謝您的(de)接聽，祝(zhu)您生活愉快，再見！”等禮貌(mao)性話語(yu)。為了(le)(le)增加(jia)客(ke)(ke)(ke)戶(hu)(hu)體驗(yan)，需要設(she)置(zhi)結束(shu)語(yu)播放后的(de)掛機時間。否則機器(qi)人(ren)話音剛(gang)落(luo)便掛機易影(ying)響用(yong)戶(hu)(hu)體驗(yan)，比較好可以設(she)置(zhi)延遲3-5s掛機。在語(yu)音識別(bie)技術的(de)支持下(xia)，智能客(ke)(ke)(ke)服(fu)為企業與(yu)海量用(yong)戶(hu)(hu)之間的(de)溝通建(jian)立了(le)(le)一(yi)種更為快捷(jie)有效(xiao)的(de)手段。

許(xu)多企(qi)(qi)業(ye)選擇(ze)引用智能客服(fu)只是為(wei)了高(gao)效(xiao)率的(de)(de)接待客戶(hu)，對其他的(de)(de)作(zuo)用則興致(zhi)寥寥。但實際上，智能客服(fu)承(cheng)擔的(de)(de)不(bu)僅是企(qi)(qi)業(ye)的(de)(de)“門面擔當”，在數(shu)(shu)據(ju)(ju)(ju)留存方面也有著(zhu)不(bu)小的(de)(de)作(zuo)用。客服(fu)作(zuo)為(wei)企(qi)(qi)業(ye)與(yu)客戶(hu)溝通的(de)(de)橋梁(liang)，能夠準確(que)獲取到海量、真實的(de)(de)信息。而這些(xie)數(shu)(shu)據(ju)(ju)(ju)若(ruo)能有效(xiao)利用不(bu)僅能夠助力企(qi)(qi)業(ye)實現個性化營(ying)銷，促(cu)進(jin)轉化。還能輔(fu)助優化客服(fu)的(de)(de)工(gong)作(zuo)，根(gen)據(ju)(ju)(ju)服(fu)務(wu)情況數(shu)(shu)據(ju)(ju)(ju)不(bu)斷(duan)提升客服(fu)工(gong)作(zuo)能力。那(nei)么(me)，智能客服(fu)在企(qi)(qi)業(ye)數(shu)(shu)據(ju)(ju)(ju)沉淀方面又(you)有著(zhu)哪些(xie)亮眼的(de)(de)表(biao)現呢？因此(ci)，預測(ce)式外呼是外呼系統中運營(ying)難度(du)比較高(gao)、技(ji)術難度(du)比較大(da)的(de)(de)一種模式，對服(fu)務(wu)商的(de)(de)技(ji)術能力要(yao)求較高(gao)。

那么，什么是(shi)(shi)AI外(wai)(wai)(wai)呼(hu)(hu)的(de)(de)(de)(de)？智能語音技術(shu)(shu)？線路資源(yuan)？還(huan)是(shi)(shi)更(geng)(geng)精(jing)細(xi)的(de)(de)(de)(de)客戶(hu)(hu)群體(ti)？其實，話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)內容(rong)才是(shi)(shi)，一(yi)套(tao)合適的(de)(de)(de)(de)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)能起到事半功(gong)倍的(de)(de)(de)(de)作用。一(yi)個完整的(de)(de)(de)(de)外(wai)(wai)(wai)呼(hu)(hu)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)流(liu)(liu)程(cheng)又是(shi)(shi)怎樣(yang)的(de)(de)(de)(de)？由哪些部分組成呢(ni)？主流(liu)(liu)程(cheng)是(shi)(shi)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)的(de)(de)(de)(de)基礎脈絡(luo)，它可(ke)以(yi)將(jiang)一(yi)個復雜的(de)(de)(de)(de)內容(rong)分成多個流(liu)(liu)程(cheng)，將(jiang)外(wai)(wai)(wai)呼(hu)(hu)過(guo)程(cheng)中(zhong)會出(chu)現的(de)(de)(de)(de)各種(zhong)情況(kuang)一(yi)一(yi)列舉出(chu)來(lai)。每(mei)(mei)個流(liu)(liu)程(cheng)都可(ke)成一(yi)個會話(hua)(hua)(hua)(hua)(hua)(hua)節點(dian)，以(yi)流(liu)(liu)程(cheng)圖(tu)的(de)(de)(de)(de)方(fang)式(shi)(shi)來(lai)展(zhan)示會話(hua)(hua)(hua)(hua)(hua)(hua)環節，將(jiang)用戶(hu)(hu)的(de)(de)(de)(de)意圖(tu)跟對應的(de)(de)(de)(de)節點(dian)相(xiang)連形成節點(dian)跳轉。每(mei)(mei)個外(wai)(wai)(wai)呼(hu)(hu)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)都有多個節點(dian)，每(mei)(mei)個節點(dian)都有不同的(de)(de)(de)(de)場景和(he)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)，環環相(xiang)扣。每(mei)(mei)個節點(dian)都要詢問用戶(hu)(hu)問題，讓用戶(hu)(hu)做出(chu)回答，這樣(yang)話(hua)(hua)(hua)(hua)(hua)(hua)術(shu)(shu)才能走到結束(shu)語。這種(zhong)流(liu)(liu)程(cheng)化的(de)(de)(de)(de)模式(shi)(shi)，可(ke)以(yi)讓模板制作者和(he)客戶(hu)(hu)更(geng)(geng)加一(yi)目(mu)了然(ran)的(de)(de)(de)(de)看清楚模板的(de)(de)(de)(de)邏輯走向(xiang)。而引入了AI外(wai)(wai)(wai)呼(hu)(hu)之(zhi)后，大批量外(wai)(wai)(wai)呼(hu)(hu)功(gong)能讓日呼(hu)(hu)出(chu)量比人工高出(chu)幾倍。福建電話(hua)(hua)(hua)(hua)(hua)(hua)外(wai)(wai)(wai)呼(hu)(hu)營銷系統(tong)

兩(liang)種外(wai)呼(hu)(hu)方式相比，預測式外(wai)呼(hu)(hu)可以根據空閑坐席(xi)數自動調整外(wai)呼(hu)(hu)頻率。深圳ai智(zhi)能外(wai)呼(hu)(hu)

在這種情(qing)況(kuang)下(xia)(xia)，可(ke)這也(ye)容易出現問題說不(bu)(bu)清，客(ke)(ke)戶體驗(yan)(yan)不(bu)(bu)佳；辦理業(ye)務需要身份驗(yan)(yan)證(zheng)，人員到場困難等問題。為滿足不(bu)(bu)同場景下(xia)(xia)的(de)服(fu)務需求，解(jie)決企業(ye)難題，客(ke)(ke)服(fu)服(fu)務模式有了新(xin)的(de)發展(zhan)方(fang)向(xiang)——視(shi)(shi)(shi)頻(pin)客(ke)(ke)服(fu)。視(shi)(shi)(shi)頻(pin)客(ke)(ke)服(fu)是(shi)結合通(tong)信、互(hu)(hu)聯網及(ji)5G技術向(xiang)客(ke)(ke)戶提供“可(ke)視(shi)(shi)(shi)、可(ke)聽、可(ke)互(hu)(hu)動”的(de)視(shi)(shi)(shi)頻(pin)服(fu)務平臺(tai)。支持客(ke)(ke)戶與客(ke)(ke)服(fu)以視(shi)(shi)(shi)頻(pin)通(tong)話、卡片同屏的(de)方(fang)式進行即時溝通(tong)交互(hu)(hu)。相比(bi)文字(zi)、語(yu)音交流存在回復(fu)不(bu)(bu)及(ji)時的(de)情(qing)況(kuang)，視(shi)(shi)(shi)頻(pin)客(ke)(ke)服(fu)可(ke)視(shi)(shi)(shi)化程(cheng)度更高(gao)、傳遞(di)內容也(ye)更豐(feng)富。深圳ai智能(neng)外(wai)呼

杭(hang)州(zhou)音(yin)視(shi)貝科技(ji)(ji)(ji)(ji)有(you)(you)(you)限公(gong)(gong)司是以智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)外(wai)(wai)呼(hu)(hu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)客服(fu)(fu)(fu)(fu)(fu)(fu)(fu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)質(zhi)檢系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心研發、生產(chan)、銷(xiao)(xiao)售(shou)、服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)為(wei)一體的(de)(de)一般(ban)項(xiang)目：人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)應(ying)(ying)用軟(ruan)(ruan)(ruan)件(jian)(jian)(jian)開(kai)發；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)公(gong)(gong)共服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)平臺(tai)技(ji)(ji)(ji)(ji)術咨(zi)詢(xun)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)理(li)論(lun)與(yu)算(suan)法(fa)軟(ruan)(ruan)(ruan)件(jian)(jian)(jian)開(kai)發；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)公(gong)(gong)共數(shu)據平臺(tai)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)基礎軟(ruan)(ruan)(ruan)件(jian)(jian)(jian)開(kai)發；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)基礎資源(yuan)與(yu)技(ji)(ji)(ji)(ji)術平臺(tai)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)行業(ye)應(ying)(ying)用系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)集(ji)成(cheng)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)雙(shuang)創服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)平臺(tai)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)通用應(ying)(ying)用系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)；人(ren)工(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)硬件(jian)(jian)(jian)銷(xiao)(xiao)售(shou)；信(xin)(xin)(xin)息(xi)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)集(ji)成(cheng)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；軟(ruan)(ruan)(ruan)件(jian)(jian)(jian)開(kai)發；物(wu)聯(lian)網(wang)技(ji)(ji)(ji)(ji)術服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；信(xin)(xin)(xin)息(xi)技(ji)(ji)(ji)(ji)術咨(zi)詢(xun)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；數(shu)據處(chu)理(li)和存(cun)儲支持服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；互(hu)聯(lian)網(wang)數(shu)據服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)；網(wang)絡與(yu)信(xin)(xin)(xin)息(xi)安全(quan)軟(ruan)(ruan)(ruan)件(jian)(jian)(jian)開(kai)發；計算(suan)機軟(ruan)(ruan)(ruan)硬件(jian)(jian)(jian)及(ji)(ji)輔助設備(bei)零售(shou)；電(dian)子辦公(gong)(gong)設備(bei)銷(xiao)(xiao)售(shou)；技(ji)(ji)(ji)(ji)術服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)、技(ji)(ji)(ji)(ji)術開(kai)發、技(ji)(ji)(ji)(ji)術咨(zi)詢(xun)、技(ji)(ji)(ji)(ji)術交流、技(ji)(ji)(ji)(ji)術轉讓、技(ji)(ji)(ji)(ji)術推廣(除依法(fa)須經批準的(de)(de)項(xiang)目外(wai)(wai)，憑營業(ye)執(zhi)照依法(fa)自主開(kai)展經營活動)等(deng)。企業(ye)，公(gong)(gong)司成(cheng)立(li)于2020-03-05，地址在申瑞國(guo)際金(jin)座(zuo)2幢905室(shi)。至創始至今(jin)，公(gong)(gong)司已(yi)經頗有(you)(you)(you)規(gui)模(mo)。公(gong)(gong)司具有(you)(you)(you)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)外(wai)(wai)呼(hu)(hu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)客服(fu)(fu)(fu)(fu)(fu)(fu)(fu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)質(zhi)檢系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心等(deng)多種產(chan)品，根據客戶(hu)不同(tong)的(de)(de)需求，提(ti)供(gong)不同(tong)類型的(de)(de)產(chan)品。公(gong)(gong)司擁有(you)(you)(you)一批熱情敬(jing)業(ye)、經驗(yan)豐富(fu)的(de)(de)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)團隊，為(wei)客戶(hu)提(ti)供(gong)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)。音(yin)視(shi)貝致(zhi)力于開(kai)拓國(guo)內市(shi)場，與(yu)商務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)行業(ye)內企業(ye)建立(li)長期穩定的(de)(de)伙伴關系(xi)(xi)(xi)，公(gong)(gong)司以產(chan)品質(zhi)量及(ji)(ji)良好(hao)的(de)(de)售(shou)后(hou)服(fu)(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)(wu)，獲得客戶(hu)及(ji)(ji)業(ye)內的(de)(de)一致(zhi)好(hao)評(ping)。杭(hang)州(zhou)音(yin)視(shi)貝科技(ji)(ji)(ji)(ji)有(you)(you)(you)限公(gong)(gong)司本(ben)(ben)著先做人(ren)，后(hou)做事，誠信(xin)(xin)(xin)為(wei)本(ben)(ben)的(de)(de)態(tai)度，立(li)志于為(wei)客戶(hu)提(ti)供(gong)智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)外(wai)(wai)呼(hu)(hu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)客服(fu)(fu)(fu)(fu)(fu)(fu)(fu)系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)質(zhi)檢系(xi)(xi)(xi)統(tong)(tong)(tong)(tong)(tong)(tong)，呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心行業(ye)解(jie)決方(fang)案(an)，節省客戶(hu)成(cheng)本(ben)(ben)。歡迎(ying)新老客戶(hu)來電(dian)咨(zi)詢(xun)。

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